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A virtual landline number is an ordinary New Zealand landline number that exists on a carrier's network instead of a copper line. When someone dials it, the call is forwarded to the mobile you already have. Callers see a landline number; you answer on your normal phone. Read more

Your number goes live once an address in New Zealand is checked, usually within a working day — we email you the moment it does. New Zealand numbering rules mean the number can't go live before that check clears. Read more

No. Calls to your landline number ring the mobile you already have, through your normal phone app. It works without internet because by the time the call reaches you it's an ordinary phone call. There is nothing to install. Read more

No. Numbers aren't tied to where you live any more. Most customers pick the New Zealand town their customers are in. Read more

Tradies, Hairdressers and beauty, Consultants and coaches, Online sellers, Real estate agents, Remote teams — anyone who wants a real business number without a phone system, ringing the phone already in their pocket. It's built for one person or a small team; if you need five numbers and a "press 1 for sales" menu, tell us and we'll say honestly whether we're the right fit. Read more

Everything: the number, forwarding to your mobile, a business-call heads-up before you answer, voicemail to your email and a transcript after it, a welcome message and branded voicemail, working hours and holiday voicemail, a second mobile, the caller's number on your screen, WhatsApp Business on the number, and a 24/7 control panel. NZ$24.99 a month. Up to 120 minutes a month to a New Zealand mobile included, then 20c a minute. Every feature above is in that price, and so is call recording — off unless you switch it on, then kept 90 days. Making calls as your number will be a paid add-on when it arrives. Read more

They see your landline number and pay their normal rate for calling that kind of number — usually included in their plan. Read more

A short announcement — "business call" — that you hear before the call connects, so you know it's a customer and answer accordingly rather than the way you'd answer a mate. It's on by default and can be switched off in your control panel. Read more

If you don't answer within about 25 seconds, or it's outside your working hours, the caller hears your greeting and leaves a message. Within a minute the recording arrives in your inbox, with the caller's number, so you can ring back from your mobile. The transcript comes in a second email a little later, and appears with the message in your control panel — it's done by machine, so it isn't always perfect. Read more

Yes. Add a second mobile in your control panel and both ring; whoever answers first takes the call. Each mobile is verified by text message so calls can only go to phones you control. Read more

Only if you switch it on. Recording is off when your number goes live. Turn on Record calls in your control panel, under Greetings & options, and from then on every answered call is recorded. Read more

Not yet — Landline for Mobile is for receiving calls. An app add-on for making calls as your number is coming, at NZ$14.99 a month. Two things work today: withholding your mobile number when you ring back (your network has a prefix for it), and WhatsApp Business on your landline number, which lets you call and message customers as the business for free. Read more

Up to 120 minutes a month to a New Zealand mobile included, then 20c a minute. Extra minutes are added to your next bill, and every call and its length is listed in your control panel. The fair use policy is one paragraph and it's on the site. Read more

In your control panel, under Where calls go, enter the new mobile. We text a code to it; once it's confirmed, calls switch immediately. Only numbers you've verified this way can ever receive your calls. Read more

Control panel, Hours. Set the days and times you take calls, and a lunch break if you want one. Outside those hours calls go straight to voicemail with your greeting, the recording is emailed as usual, and the transcript follows in a second email. Holiday mode switches everything to voicemail until you turn it off. Read more

Control panel, Greetings. Type what you want said and we'll read it in a natural voice, or record your own on your phone and upload it. You can have a different greeting for voicemail and for out-of-hours. Read more

From your account, in two clicks, any time — Manage subscription, then Cancel. Service runs to the end of the period you've paid for and nothing more is taken. No notice period, no exit fee, no phone call to a retention team. Read more

NZ$24.99 a month for the All-in-One plan, every feature in the one price. Up to 120 minutes a month to a New Zealand mobile included, then 20c a minute. The number, forwarding to your mobile, voicemail to email, the heads-up, greetings and working hours are all in it. No set-up fee, no contract. Read more

7-day free trial, and it starts the day your number goes live. The plan is free for those 7 days — the only thing you can be charged for is minutes past the 120 included, at 20c a minute. You set up a payment method at sign-up so the number can be ordered; nothing is collected until the trial ends, and if you cancel before then you pay nothing. Read more

The plan is, yes. You pay nothing for the plan for 7 days, and if you cancel before the trial ends you pay nothing at all. The one thing that can be charged is forwarded minutes past the 120 included, at 20c a minute — the same rate as any other month — and they appear on your first bill. 120 minutes is about 17 minutes of answered calls every day of the trial. Read more

By card through Stripe's secure checkout. We never see or store your card or bank details. You can change your payment method any time from your account. Read more

Yes. Pay for ten months and get twelve. Choose yearly at checkout. Read more

Yes — an invoice for every payment, emailed to you automatically and kept in your account. Read more

We email you straight away and retry over the next few days. If every retry fails, forwarding pauses and calls go to voicemail so you don't lose messages. If it's still unpaid thirty days after that, the number is released. Update your payment method in your account at any point and everything resumes. Read more

Yes, and it's free. Tell us the number on the transfer page and we'll email a link to upload photo ID, proof of address and a recent bill. The same link shows where your transfer has got to. Transfers take two to four weeks; your old line keeps working until the switch. Once transferred it's NZ$24.99 a month, the same as any other number here. Read more

No — never cancel before the transfer has completed. A number cancelled before it moves goes back to the old provider's pool and can't be recovered. Request the transfer, wait for it to complete, and the old contract usually ends automatically on the day it moves. Read more

Yes. The number is yours to move. We don't charge to port out and we don't drag our feet — ask us before you cancel so the number isn't released in the meantime. Read more

Not yet — only landline and freephone numbers. If your business runs on a mobile number you want to keep, get a landline number for the business and set your mobile's voicemail to give the new number for a few months. Read more

We hold it for 30 days in case you change your mind, then it's released back to the pool and may be reassigned. If you want to keep it, port it out before cancelling. Read more

Yes, any local or national number can be dialled from anywhere in the world at the caller's international rate. Read more

On the New Zealand store, numbers forward to a verified New Zealand mobile — not to a mobile abroad yet. Some stores in other countries accept a mobile anywhere; each store says which mobiles it can ring before you pick a number. Read more

New Zealand numbers on this store. Numbers in 64 other countries are on landlineformobile.com — pick the country your customers are in. Read more

Yes. Calls forward to your mobile wherever it is, as long as it can receive calls — roaming, or a local SIM with call forwarding from your usual number. Voicemail to email works anywhere you have email. Read more

Yes, and it's free. Install WhatsApp Business, enter your landline number, and when it offers verification choose "Call me" instead of SMS — WhatsApp rings your number, which rings your mobile, and reads out a code. Full steps are on the WhatsApp Business page. Read more

Wait for the SMS timer to run out; the "Call me" option then appears. Landline numbers can't receive SMS, so the call is the route. Read more

Check three things in this order: your mobile has signal and isn't on do-not-disturb; the control panel shows the right mobile and you're inside your working hours; the number hasn't been paused for a failed payment (you'd have an email). Then ring your own landline number from another phone. Still nothing? Contact us with the time of the call and we'll trace it. Read more

Check spam and promotions folders and add our address to your contacts. Voicemail messages are also in your control panel under Voicemail. If the caller hung up before the tone there's no message to send. Read more

Codes usually arrive within seconds. Check the mobile number is typed correctly with no missing digit, that the phone can receive texts (some business SIMs block them), and wait a minute before requesting another. Five codes are allowed in 15 minutes. Read more

By default you see the caller's number, so you can save it. If you'd rather see your own landline number on incoming calls — useful when you have several — switch it in the control panel under Where calls go. Read more

The forwarded leg is an ordinary call to your mobile, so quality usually depends on your mobile's signal. If it happens with good signal, note the time and the caller's number and contact us; we can see each call's path and fix routing. Read more