Complaints code

Last updated 12 September 2026 · New Zealand

Tell us by email at hello@landlineformobile.com, through the contact form, or by post to Vector Retail Group Ltd, 30 Allt Yr Yn Heights, Newport NP20 5DX, United Kingdom. Whichever you choose, give us your number and what went wrong. We acknowledge within one working day and aim to resolve within five. If it takes longer, we will tell you why and when.

If you're not satisfied with our answer, ask for it to be reviewed by a director; you will receive a final written response within ten working days of asking.

Nothing here affects your statutory rights, or your right to take the matter to court.