Home / Help / Transfer and porting

Can I transfer my existing landline number?

Yes, and it's free. Tell us the number on the transfer page and we'll email a link to upload photo ID, proof of address and a recent bill. The same link shows where your transfer has got to. Transfers take two to four weeks; your old line keeps working until the switch. Once transferred, it costs that country's store price a month, the same as any other number there.

We email you when your documents arrive, when your old provider agrees a date and on the day the number moves. A person here raises the transfer with your old provider — it isn't automatic — so reply to any of our emails and we'll tell you exactly where yours is.

Related

• Should I cancel my old provider first?
• Can I transfer my number out to another provider?
• Can I transfer a mobile number in?
• What happens to my number if I cancel?

Still stuck? Ask a person. Not a customer yet? Pick a number — 7 free days once it's live.