What happens if a payment fails?
We email you straight away and retry over the next few days. If every retry fails, forwarding pauses and calls go to voicemail so you don't lose messages. If it's still unpaid thirty days after that, the number is released. Update your payment method in your account at any point and everything resumes.
A period you have already paid for is never taken away: on a yearly plan, a payment for extra minutes that we cannot collect is chased but never suspends your number.
Related
- How much does a landline number cost?
- How does the free trial work?
- Is the free trial really free?
- How do I pay?
- Can I pay yearly?
Still stuck? Ask a person. Not a customer yet? Pick a number — 7 free days once it's live.