Fair use policy

Last updated 12 September 2026 · United Kingdom

The plan is for the ordinary use of one person or a small team receiving calls on a mobile. Up to 300 minutes a month to a UK mobile included, then 5p a minute. If you run several calls at once all day, use automated, bulk or telemarketing traffic, or resell the service, you're outside fair use.

Minutes over the plan's allowance are billed at that per-minute rate. Extra minutes are charged monthly, on the bill after they are used — on a monthly plan and a yearly plan alike, so a yearly payment stays the yearly price. Your control panel shows the minutes used so far this month.

During a free trial there is a safety limit: at twice your plan's included minutes — 600 on All-in-One, 500 on 0800 Freephone — we send callers to voicemail until the plan starts, so a misconfigured diverting line can't run up a bill on a free trial. You still get every message by email, and we lift it on request.

If that happens we'll get in touch first and suggest a better-fitting arrangement. We only restrict service if it carries on after that conversation — except for unlawful or abusive use, which we will stop immediately.