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Calls aren't ringing my mobile

£9.99 a monthUp to 300 minutes a month to a UK mobile included, then 5p a minute.

Check three things in this order: your mobile has signal and isn't on do-not-disturb; the control panel shows the right mobile and you're inside your working hours; the number hasn't been paused for a failed payment (you'd have an email). Then ring your own landline number from another phone. Still nothing? Contact us with the time of the call and we'll trace it.

Related

• The voicemail email hasn't arrived
• I didn't get the verification text
• The caller ID shows the wrong number
• Call quality is poor

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